Public & Corporate Training

For: Junior & Middle Management

Learning contents

• Introduction to Office Administration
• Functions of Administration
• Different Tasks of Administration
• Skills and Qualities of Administrator
• External Office Communications
• Effective Internal Customer Care
• General office Management
• Physical Resources Management
• Office Safety Management
• Time Management for the Busy Office

The summary table on PDF page 7 lists up to 25 participants. The figures above follow the detailed course page. Please confirm the final arrangement with CLI.

For: Junior & Middle Management

Learning contents

• Purpose of Reporting
• Different Purposes of Reports
• Creating Structure of a Report
• Preparation and Planning
• Data Collecting and Handling Information
• Achieving a good style of Reports
• Improving the Presentation of your Re-
• Common Types of Report
• Professional Writing

For: Middle Manager, Trainers

Learning contents

• Assessing Training Need
• Developing Training Design
• Training Logistics Conducting the Training
• Providing a Learning Environment
• Establishing Trainer/ Trainee Relationships
• Facilitation Tools and Techniques
• Training Facilitation Methods to use
• Practice Make Perfect Managing the Trainees
• Handling Dynamic Group
• Managing Different Situations/ Difficult Trainees Assessing the Training
• Assessing Trainees
• Follow up from Training

For: Middle Manager & Trainers

Learning contents

• KASH Concept
• Action Learning Cycle
• Learning Methods and Styles
• Teaching vs. Facilitation
• Comfort, Stretch, Panic Zone – Tempo/
• Space, Process, Outcome, Time
• Skills and Attitude of Facilitator
• Elements of Successful Learning
• Facilitator Tool Kit
• Scenario-Based Practical Exercise