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The 6C Process Consultation Model

Some challenges need more than training. Our 6C model helps your organization explore people, process and culture together, build shared ownership and develop the ability to sustain change.

From giving answers to building the organization’s ability to find and own better solutions.

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CLI 6C Process Consultation ModelCLI on YouTube
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  1. 01
    CLARIFYAgree on the challenge, scope, stakeholders and outcomes that matter to your organization.
  2. 02
    CONNECTBuild trust and create space for different perspectives, experiences and needs.
  3. 03
    CO-DIAGNOSEUse interviews, observation, surveys and discussion to uncover patterns and root causes together.
  4. 04
    CO-CREATEDevelop realistic solutions, priorities, responsibilities, success measures and an action plan.
  5. 05
    CATALYZESupport action through facilitation, coaching, training and process improvement while developing internal capability.
  6. 06
    CONSOLIDATEReview results, learning and stakeholder feedback. Embed useful practices and follow-up to sustain progress.
Why the 6C Model is differentContext before ready-made answersClient-owned processRoot causes over symptomsShared ownershipInternal capabilitySustainable change